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For the home furnishing's industry

 

 

iConnect's Business Intelligence Solution(s) provides the average retailer with a comprehensive range of solutions to empower store owners & senior management with actionable information for their businesses starting at $595 - $895 per month

 

OUR SOLUTIONS INTEGRATE WITH MAJOR POINT OF SALES SYSTEMS
Microsoft AIX -  Profits Systems - Storis​

 
Read what our furniture clients - Turner Home Furnishings & Ashley Furniture HomeStores - say about how our products increased their retail business and saved them thousands and thousands of dollars, at the end of this page
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Retailers who use Business Intelligence, can continually make informed decisions for their business.

Our system takes all of your back-end data ranging from

  • Sales
  • Customer information
  • Inventory
  • And Accounting

Creating an easy to use dashboard where you can create actionable, meaningful & qualified information that is measurable including: 

  • Measure Key Performance Indicators (KPI’s)
  • Monitor & manage every aspect of your business & analyze the performance
  • Measure Sales & Deliveries across the enterprise
  • Measure benchmarks for store, products, vendors
  • Several reports to measure individual sales performance, compare stores, train sales people to be more effective.

Sales
Sales Reports – Written Sales, Minimum Expectations, Average Ticket, Delivered Sales, Sales Comparisons, Store Performance, SPG

Warehouse / Crossdock
Cross Dock, Order Management, Prep & Load, Fleet Management, Service Tickets & Repairs

Dispatch / Routing – mobile + web

Delivery & Service, Routing, Scheduling, Dispatching, Prep, Load Out, Returns

Beacons
Heat Map for customer paths in store, notification to customers on store deals
​Mobile Apps
Business Intelligence, Store Performance, Sales Reports, UP system and any other

Social Media Text Sentiment Analysis

Currently from Facebook, Twitter and LinkedIn

RFID & HELP DESK Services

BUSINESS INTELLIGENCE solutions

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  • Helped many retailers replace their existing CSR module
  • We've replaced various Ashley HomeStore licensee locations just because the Ashley version of CSR didn’t do what store owners wanted it to do
  • Can be fully integrated into any POS software any licensee is using.
  • Can be fully integrated into any dispatch program they use or else use our dispatch system, iTrack
  • Create own service tickets and manage
  • Set up own schedules and service techs
  • And more...

your SOLUTION to

manage - compare -track - everything

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  • Compare Average tickets,
  • Sales categories,
  • Bedding sales,
  • Accessories
  • Protection sales
  • Retail Store Traffic - UPS at a daily, weekly & monthly levels.
  • AND a lot more....

Shopper Intelligence Analytics (SIA)

Visitor analytics by the day and hour, heat map for store zones, Sales $$ & Visitor count
analytics in real time

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HEAT MAPPING IN STORES (SIA) solutions

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  • Track Shopper Footfalls inside the store
  • Count for Visits, repeat visits
  • Shopper Pattern within the store
  • Heat Mapping to show customer density & sales in store
  • zones.
  • Face Recognition and track repeat visits (if camera is
  • used inside the store)*
  • Beacons to bring shoppers into the store (if the store knows the shopper)*

RFID solutions

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  • Merchandise Tagging & Tracking at Warehouse & Stores
  •  Employee Tracking at Stores and Warehouse
  • Equipment Tracking
  • Movement tracking of all merchandise, equipment and
  • employees at Store or Company level

MOBILE APPS solutions

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  • Business Intelligence
  • Deliveries + Service
  • Prep Load Out
  • Returns
  • Store Managers
  • Owners
  • Merchandising reports
  • Greeter / UP System
  • And More

EDI SERVICES & Solutions

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  • Create any EDI required
  • Integrate and get data from any manufacturer / supplier / vendor
  • Have our own EDI system which can work with multiple manufacturers/ suppliers across multiple clients at the same time
  • Do EDI with X12 or XML formats
  • Integrate with our reporting system

CUSTOMER SERVICE MODULE solutions

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  • Customer Service Module provides your CSRs with easier and faster access to the information needed to understand and quickly resolve customers’ problems.
  • CSRs can use the Customer Service Module to create new work orders, modify previously created work orders, complete partial work orders, authorize returns, and refund payments.
  • Customer Service Module even enables CSRs to create, modify, and manage customer profile details such as addresses and contact preferences.
  • A single, highly responsive UI improves efficiency by enabling CSRs to process more transactions per hour or day.
  • A single, highly responsive UI improves efficiency by enabling CSRs to process more transactions per hour or day.
  • Easy access to key functionality enables CSRs to quickly get the information needed to identify and resolve issues.
  • Provide a unified view of customers to give CSRs access to complete customer information and their preferences
  •  Speed response times as well as time-to-resolution

HELP DESK SUPPORT solutions

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  • Printer not found or cannot print
  • IP address of Printer not found
  • Profits icon missing on desktop
  • User locked in profit / terminate a user on profit
  • Kill user sessions on TS
  • Scan folders & drive mapping on servers
  • Set up server farm and maintain
  • Support Pervasive sql issues
  • User session hanging in profit or AOM or POS
  • Cannot find database connection – error
  • Pop or Exchange email issues
  • Manage data base backups and handle contingency data restoration
  • Set up and manage VPN for office + mobile devices
  • Mobile Device Management (MDM)
  • Manage & support cloud based
  • VOIP phone systems
  • Manage & support Internet set up
  • /lines across stores + warehouse + colocation
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  • Web and Web-Based applications
  • Mobile and Infrastructure architecture and support
  • System Integration and Hardware maintenance
  • Customer Relation Management (CRM) and Point-of-Sale O&M
  • Program Management, Consulting and Staff Enhancements
  • Business Process Outsourcing (BPO)
  • Mission Critical Solutions:
    • Mobile Apps for all platforms
    • RFID for management and control of inventory and resources
    • Website development and maintenance
    • Hosting and Colocation support
    • Database design, development, hosting and maintenance
    • Help Desk
    • Cyber Security